Service Cancellation & Access Policy

For the safety of our team, we reserve the right to cancel or postpone services if the property has an active infestation of bed bugs, roaches, fleas, rodents, or other pests that may pose a health or safety risk. Services may resume once the property has been professionally treated and is considered safe to enter.

Service may be canceled or refused if the property contains conditions that could put our team at risk, including but not limited to:

• Excessive mold or suspected biohazardous materials
• Human or animal waste
• Needles, drugs, or other hazardous materials
• Exposed electrical wiring
• Structural damage or unsafe flooring/stairs
• Excessive smoke or strong chemical fumes
• Aggressive or unsecured animals
• Any other condition reasonably determined to be unsafe

The property must be accessible at the scheduled appointment time. If our team cannot access the property due to a locked door, missing/incorrect access code, unavailable key, security restrictions, or other access issues, the appointment may be considered a cancellation.

A cancellation or lockout fee may apply.

Clients are expected to provide accurate information about the condition of the property when booking. If the condition of the property is significantly different from what was described or selected during booking, additional time and/or fees may apply.

If the condition is beyond what our team can safely or reasonably clean, we reserve the right to cancel the service.

Cleaning services do not include moving large amounts of personal belongings, furniture, trash, or excessive clutter unless specifically agreed upon in advance. If excessive clutter prevents our team from safely accessing or cleaning the requested areas, the service may be modified, delayed, or canceled.

For cleaning services that require water or electricity, the property must have functioning utilities unless otherwise arranged in advance. If necessary utilities are unavailable, the service may be canceled or rescheduled.

Pets must be secured when necessary to allow our team to safely perform services. Elysian Property Services reserves the right to discontinue or cancel service if an animal presents a safety concern.

We understand that plans can change. Clients are encouraged to provide as much notice as possible when canceling or rescheduling an appointment. Cancellations or rescheduling requests made with insufficient notice may be subject to a cancellation fee.

If circumstances require significantly more time, labor, or specialized cleaning than originally booked, additional charges may apply. Clients will be informed of additional charges whenever reasonably possible before additional work is performed.

Elysian Property Services reserves the right to refuse, postpone, or discontinue service when conditions are unsafe, the property is inaccessible, the requested service falls outside our scope of work, or the condition of the property differs substantially from what was represented at booking.